FAQs

Frequently Asked Questions

Welcome to the Swift Shop FAQ. Below you can find answers to common questions about our products, orders, shipping, returns, refunds, and customer service.

1. What products does Swift Shop sell?

Swift Shop offers a range of home decor, lighting, lamps, and decorative accessories for different rooms and interior styles.

Our products may include table lamps, floor lamps, pendant lights, wall lights, lampshades, decorative lighting, ornaments, and other home products.

2. How can I place an order?

Simply browse our website, select the product you want, add it to your shopping cart, and proceed to checkout.

Enter your shipping and payment information and review your order before completing your purchase.

3. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payments may be securely processed by third-party payment providers.

4. How long does it take to process my order?

Orders are normally processed within 1–3 business days after successful payment.

Orders placed during weekends or public holidays may begin processing on the next business day.

5. How long does delivery take?

Estimated delivery times vary depending on your location and shipping method.

Typical estimated delivery times are:

United Kingdom: approximately 2–7 business days

Delivery times are estimates and may be affected by courier delays, customs, weather, or other circumstances outside our control.

6. How much does shipping cost?

Shipping charges depend on factors such as your delivery location, order size, weight, and shipping method.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

7. Will I receive tracking information?

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update.

8. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address.

We will try to update the information before your order is dispatched. Once the order has been dispatched, changes may no longer be possible.

9. What should I do if my order arrives damaged?

If your product arrives damaged or broken, please contact us as soon as possible.

Provide your order number and clear photographs of the product and packaging so we can review the issue and determine an appropriate solution.

10. What if I receive the wrong product?

If you receive an item that is different from what you ordered, please contact us with your order number and photographs of the item received.

We will review the issue and provide an appropriate solution where the claim is valid.

11. Can I return a product?

Yes. Eligible products can generally be returned within 30 days of receiving your order.

Products should be unused, in their original condition, and returned with their original packaging, accessories, and components where applicable.

Please review our Return & Refund Policy for complete details.

12. Who pays for return shipping?

For unwanted or change-of-mind returns, the customer is generally responsible for the return shipping cost unless applicable law provides otherwise.

If an item is defective, damaged on arrival, or incorrectly supplied, we will provide appropriate instructions regarding return shipping.

13. How will I receive my refund?

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment provider.

14. Can I exchange an item?

Eligible products may be exchanged within 30 days of receiving your order, subject to availability and our return conditions.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

15. Can I cancel my order?

If you want to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before the order has been dispatched.

If your order has already been dispatched, you may need to follow our standard return procedure.

16. Are your lamps and lighting products safe to use?

Please carefully read and follow all safety instructions and product-specific information provided with your lighting product.

Where professional installation is recommended, we recommend using a suitably qualified professional.

Always check the product specifications, including bulb compatibility and electrical requirements, before installation or use.

17. What if a lighting product does not work?

If a lighting product arrives defective or does not function as described, please contact us with your order number and details of the problem.

Photographs or videos may be requested to help us assess the issue.

18. How can I contact Swift Shop?

You can contact us using the following details:

Swift Shop
7 Lackford Drive
Manchester
England
M40 7UH
United Kingdom

Email: swiftshop012@gmail.com
Phone: +44 7512 440660

19. Where can I find your policies?

You can find detailed information in our:

Return & Refund Policy
Privacy Policy
Terms of Service
Shipping Policy

We recommend reviewing these policies before placing an order.

20. How can I get help with my order?

For assistance with an existing order, please contact us by email or phone and provide your order number.

We will do our best to help with questions regarding products, orders, delivery, returns, refunds, or exchanges.