Terms of service

Terms of Service

Last Updated: September 14, 2026

Welcome to Swift Shop. These Terms of Service govern your use of our website and your purchase of home decor, lighting, lamps, and related products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Swift Shop

Swift Shop is an online store offering home decor, lighting, lamps, and related home products.

Business Name: Swift Shop
Address: 7 Lackford Drive
Manchester
England
M40 7UH
United Kingdom

Email: swiftshop012@gmail.com
Phone: +44 7512 440660

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Copy, reproduce, or misuse our website content without permission.
Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, materials, specifications, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings.

For lighting products, please carefully review the product specifications, including dimensions, bulb compatibility, voltage requirements, and installation information where provided.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities or discontinue products at any time.

If a product becomes unavailable after you place an order, we will contact you and, where applicable, provide a refund for the unavailable product.

5. Prices

Product prices are displayed on our website at the time of purchase.

Prices may change from time to time. Price changes will not normally affect orders that have already been accepted and confirmed, except where an obvious pricing error has occurred.

Any applicable delivery charges, taxes, or other costs will be displayed during the ordering process where applicable.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation containing details of your purchase.

An order confirmation does not necessarily mean that your order has been dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

Product availability issues.
Incorrect pricing or product information.
Suspected fraudulent activity.
Incorrect or incomplete customer information.
Delivery restrictions.
Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payment

Payment must be completed using the payment methods available on our website.

Payments may be processed by third-party payment providers. These providers may have their own terms and privacy policies.

Swift Shop does not normally store complete payment card information.

8. Shipping and Delivery

We will process and dispatch orders according to the shipping information provided on our website.

Estimated delivery times are provided for guidance and may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs procedures, strikes, or other unforeseen events.

Customers are responsible for providing accurate shipping and contact information.

For additional information about delivery, please refer to our Shipping Policy.

9. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers should review the Return & Refund Policy before purchasing.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded or restricted.

10. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, broken, incomplete, or different from the product you ordered, please contact us as soon as possible.

Please provide your order number and photographs or other information that may help us assess the issue.

We will review the matter and, where appropriate, provide a replacement, exchange, repair, or refund in accordance with our policies and applicable law.

11. Lighting and Electrical Products

For electrical lighting products, customers should carefully read and follow all safety instructions and product-specific installation requirements.

Where professional installation is recommended, a suitably qualified professional should carry out the installation.

Swift Shop is not responsible for damage resulting from improper installation, misuse, unauthorized modification, or failure to follow product instructions, subject to applicable consumer rights.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests made before an order has been dispatched.

If the order has already been dispatched, you may need to follow our standard return procedure.

Any cancellation or withdrawal rights provided by applicable consumer law remain unaffected.

13. Intellectual Property

All content on our website, including text, product descriptions, photographs, graphics, logos, designs, images, and other materials, is owned by or licensed to Swift Shop unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, or commercially exploit our website content without prior written permission.

14. User-Submitted Content

If you submit reviews, comments, photographs, or other content to our website, you must ensure that the content is lawful and does not infringe the rights of another person.

You must not submit content that is:

Fraudulent or misleading.
Abusive, threatening, or offensive.
Illegal.
Infringing on intellectual property or privacy rights.
Malicious or intended to damage our website or business.

We reserve the right to remove content that violates these requirements.

15. Third-Party Services and Links

Our website may use third-party services and may contain links to third-party websites.

Third-party services may have their own terms, conditions, and privacy policies.

Swift Shop is not responsible for the content, availability, security, or privacy practices of third-party websites that we do not control.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

17. Limitation of Liability

To the extent permitted by applicable law, Swift Shop will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

18. Events Outside Our Control

Swift Shop will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, transportation disruptions, strikes, government restrictions, technical failures, supply interruptions, or other unforeseen events.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

Any changes will be posted on this page with an updated Last Updated date.

21. Governing Law

These Terms are intended to be governed by the laws applicable to our business and your purchase, subject to any mandatory consumer protection rights that apply to you.

Nothing in these Terms is intended to remove or restrict rights that you are legally entitled to as a consumer.