Terms of service

Terms of Service

Last Updated: September 24, 2026

Welcome to Swift Shop. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Swift Shop

Swift Shop is an online store offering home decor, lamps, lighting products, and decorative accessories.

Business Name: Swift Shop
Address: 7 Lackford Drive, Manchester, England, M40 7UH, United Kingdom
Phone: +44 7512 440660
Email: swiftshop012@gmail.com

2. Products and Product Information

We aim to ensure that all product descriptions, images, measurements, colors, materials, specifications, and prices displayed on our website are accurate and up to date.

For lighting and electrical products, product information may include details such as:

Dimensions
Materials and finishes
Bulb type and compatibility
Voltage requirements
Wattage limits
Power requirements
Installation information
Care and maintenance instructions

Slight differences in color or appearance may occur due to lighting conditions, photography, or differences between computer and mobile screens.

3. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after you place an order, we will contact you and may offer an alternative, refund the unavailable item, or provide another appropriate solution.

4. Prices and Payment

All product prices are displayed on our website at the time of purchase.

Prices may change at any time, but changes will not affect orders that have already been accepted.

We use the payment methods displayed during checkout. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

5. Orders

After placing an order, you should receive an order confirmation.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to cancel an order where there is a genuine issue, such as:

A product being unavailable
An obvious pricing or listing error
Payment authorization problems
Suspected fraudulent activity
Technical errors affecting the order

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Shipping and Delivery

We currently provide shipping within the United Kingdom only.

Standard shipping is free.

Our estimated delivery times are:

Order processing: 1–3 business days
Standard delivery: 2–5 business days after dispatch
Estimated total delivery time: 3–8 business days from the date the order is placed

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

For further information, please refer to our Shipping Policy.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may request an eligible return within 30 days of receiving their order.

Eligible returns are provided with free return shipping, including eligible change-of-mind returns.

Once an eligible returned product has been received and assessed, approved refunds will be processed within 5 business days.

Refunds are normally issued to the original payment method used for the purchase.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

8. Damaged or Defective Products

If your product arrives damaged, defective, broken, incomplete, or different from the product ordered, please contact us as soon as possible.

Please provide your order number and photographs of the product, packaging, and issue where appropriate.

Depending on the circumstances, this may include a replacement, repair, exchange, refund, or another remedy available under applicable consumer law.

Where a return is required because a product is damaged, defective, incorrectly supplied, or not as described, return shipping will be provided at no cost to the customer.

9. Lighting and Electrical Safety

Customers should carefully read and follow all product instructions before installing or using lighting or electrical products.

Where professional installation is recommended or required, installation should be carried out by a suitably qualified professional.

Customers should ensure that products are installed and used safely and in accordance with applicable instructions and requirements.

Damage resulting from incorrect installation, misuse, unauthorized modification, or failure to follow product instructions may not be covered where permitted by applicable law.

10. Order Cancellation

You may have legal rights to cancel an order depending on the circumstances and applicable UK consumer law.

Please contact us as soon as possible if you wish to cancel an order.

Once an order has been dispatched, cancellation may no longer be possible through our normal order-processing system, and the applicable return or cancellation process may need to be followed.

11. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to interfere with the website's operation
Introduce malicious software or harmful code
Attempt to gain unauthorized access to our systems
Copy or misuse website content without permission

12. Intellectual Property

All content on our website, including text, product descriptions, graphics, logos, images, designs, and other materials, is owned by or licensed to Swift Shop unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our website content without appropriate permission.

13. Third-Party Services

Our website may use third-party services, applications, payment providers, shipping providers, or other technologies to help operate our store.

Third-party services may have their own terms and privacy policies, which may apply to your use of those services.

14. Website Availability

We aim to keep our website available and operating correctly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, technical reasons, or other operational requirements.

15. Limitation of Liability

To the extent permitted by applicable law, Swift Shop will not be responsible for losses that could not reasonably have been expected or for circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable UK law, including applicable consumer rights.

16. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include severe weather, natural disasters, transportation disruption, strikes, supply shortages, technical failures, or other events outside our reasonable control.