Shipping policy

Shipping Policy

Last Updated: September 14, 2026

At Swift Shop, we aim to process and deliver your home decor, lighting, lamps, and related products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Address

We currently use the following business address:

Swift Shop
7 Lackford Drive
Manchester
England
M40 7UH
United Kingdom

Email: swiftshop012@gmail.com
Phone: +44 7512 440660

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive shipping information where tracking is available.

3. Delivery Times

Estimated delivery times may vary depending on your delivery location, shipping method, product availability, and the courier used.

Typical delivery times are:

United Kingdom: approximately 2–7 business days

These are estimated delivery times and are not guaranteed delivery dates.

Certain products, locations, or shipping services may require additional time.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout before you complete your purchase.

The shipping cost may vary depending on:

Delivery destination
Order size and weight
Number of products purchased
Shipping method
Courier service

Any applicable shipping charges will be shown to you before payment is completed.

5. Tracking Information

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

If tracking information does not immediately show movement, this does not necessarily mean that your order has not been shipped.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House or building number
Street address
City or town
County or region where applicable
Postal or ZIP code
Country
Contact telephone number where required

Swift Shop is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer.

7. Failed Delivery

If a courier is unable to deliver your order because nobody is available, the address is incorrect, or delivery instructions cannot be followed, the courier may attempt redelivery or provide instructions for collection.

Additional delivery charges may apply if an order needs to be reshipped because incorrect delivery information was provided by the customer.

8. Delayed Orders

Although we aim to meet our estimated delivery times, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

Courier delays
Severe weather
Customs processing
Public holidays
Transportation disruptions
Strikes
High shipping volumes
Incorrect delivery information
Other unforeseen circumstances

If your order appears to be delayed, please contact us and we will help you where possible.

9. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, reception areas, or other safe delivery locations.

If you still cannot locate the package, contact us at:

Email: swiftshop012@gmail.com
Phone: +44 7512 440660

We will review the delivery information and work with the relevant courier where appropriate.

10. Damaged Packages

If your order arrives visibly damaged, please take photographs of the outer packaging and the product before disposing of any packaging materials.

Contact us as soon as possible with your order number and photographs so that we can assess the issue and provide an appropriate solution.

For damaged or defective products, please also refer to our Return & Refund Policy.

11. Multiple Products in One Order

Depending on product availability, size, weight, and warehouse or shipping arrangements, products from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information.