Shipping policy

Shipping Policy

Last updated: 24 September 2026

At Swift Shop, we aim to provide a simple and reliable delivery service for all our customers. We currently offer free standard shipping throughout the United Kingdom on orders for home decor, lamps, lighting products, and decorative accessories.

1. Our Contact Details

Swift Shop
7 Lackford Drive
Manchester
M40 7UH
United Kingdom

Email: swiftshop012@gmail.com
Phone: +44 7512 440660

2. Shipping Area

We currently ship within the United Kingdom only.

We do not currently offer international shipping.

3. Free Standard Shipping

Free standard shipping is available on all orders within the UK.

There is no additional standard delivery charge at checkout.

4. Order Processing

Orders are normally processed within 1–3 business days after successful payment.

Orders placed on weekends or UK public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information where available.

5. Standard Delivery Time

Our standard UK delivery time is approximately:

2–5 business days after dispatch.

Therefore, the typical total delivery time is approximately 3–8 business days from the date your order is placed, depending on order processing and courier delivery times.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

6. Tracking

Where a tracked delivery service is used, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

7. Delivery Address

Please make sure that your delivery address and contact information are correct before completing your purchase.

If you provide an incorrect or incomplete address, this may cause a delivery delay or failed delivery.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible at:

swiftshop012@gmail.com

We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

8. Delayed or Missing Orders

We work with delivery providers to deliver orders within the estimated timeframe.

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including:

Courier delays
Severe weather
Public holidays
Transportation disruptions
Incorrect delivery information
Other unforeseen circumstances

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the delivery status and, where appropriate, work with the delivery provider to resolve the issue.

9. Damaged Packages or Products

If your home decor, lamp, lighting product, or decorative accessory arrives damaged, please contact us as soon as possible at swiftshop012@gmail.com.

Please provide:

Your order number;
Details of the damage; and
Photographs of the package and product where possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

If a return is required because the product arrived damaged or defective, return shipping will be provided at no cost to you.

10. Incorrect or Missing Items

If you receive the wrong home decor product, lamp, lighting product, or decorative accessory, or an item is missing from your order, please contact us at swiftshop012@gmail.com.

Please include your order number and details of the issue.

We will investigate the matter and provide an appropriate solution.

If a return is required because of an incorrect item supplied by us, the return will be free of charge.

11. Returns

If you need to return a home decor product, lamp, lighting product, or decorative accessory, you may request a return within 30 days of receiving your order, subject to the conditions in our Return & Refund Policy.

Eligible returns are provided with free return shipping.

Please contact us before returning an item so that we can provide the appropriate return instructions.

12. Refunds

Once your returned product has been received and inspected, eligible refunds will be processed within 5 business days.

Refunds are normally issued to the original payment method used to place the order.

Please note that the time for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.