Refund policy

Return & Refund Policy

Last Updated: September 24, 2026

At Swift Shop, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you can return home decor, lighting products, lamps, and decorative accessories purchased from our online store.

1. Return Period

You may request a return within 30 days of receiving your order, subject to the conditions below and your statutory consumer rights.

To be eligible for a return, the product should generally:

Be unused and in its original condition.
Be free from damage, marks, stains, or signs of use.
Include the original packaging, manuals, accessories, and components where applicable.
Be securely packaged to help prevent damage during return shipping.
Be returned within the 30-day return period.

Products that do not meet these conditions may not be eligible for a full refund, subject to applicable UK consumer rights.

2. Products Covered by This Policy

This policy applies to products including, but not limited to:

Table lamps
Floor lamps
Pendant lights
Ceiling lights
Wall lights
Lampshades
Decorative lighting
Home decor products
Decorative accessories
Interior accessories
Other home decor and lighting products sold by Swift Shop

Please review the product description, dimensions, materials, specifications, bulb compatibility, voltage, wattage, and other relevant information before purchasing.

3. Damaged, Defective, or Incorrect Products

If your product arrives:

Damaged
Defective
Broken
With missing components
Different from the product you ordered
Not as described

please contact us as soon as possible.

Please provide your order number and clear photographs of the product, packaging, and damage or defect, where applicable.

We will review the issue and, where appropriate, provide a suitable remedy such as a replacement, repair, exchange, or refund in accordance with applicable UK consumer rights.

Return shipping will be free of charge where the return is required because the product is damaged, defective, incorrectly supplied, or not as described.

4. Returns Due to Change of Mind

If you change your mind about a purchase, you may request a return within 30 days of receiving your order, provided the product meets the applicable return conditions.

Swift Shop provides free return shipping for eligible change-of-mind returns.

Please contact us before sending the product back so that we can provide the appropriate return instructions.

This does not affect any statutory cancellation or consumer rights that may apply to your purchase.

5. How to Request a Return

Before returning an item, please contact Swift Shop using the details below.

Please provide:

Your name
Order number
Product name
Reason for the return
Photographs of the product, where appropriate

Email: swiftshop012@gmail.com
Phone: +44 7512 440660

Please wait for our return instructions before sending the product back.

6. Return Packaging

Lighting and home decor products may be fragile. Customers returning an eligible product should package it carefully using suitable protective packaging.

Swift Shop may not be responsible for damage caused by inadequate packaging during a customer-arranged return, subject to applicable consumer rights.

7. Return Shipping Costs

Eligible returns are free of charge.

Swift Shop will provide or arrange free return shipping for eligible returns made within the 30-day return period, including eligible change-of-mind returns.

If a product is defective, damaged on arrival, incorrectly supplied, or not as described, Swift Shop will cover the applicable return shipping costs.

Please contact us before returning any product so that we can provide the correct return instructions.

8. Refunds

Once a returned product is received and assessed, we will determine whether the return meets the applicable return conditions.

Where a refund is approved, we will process the refund within 5 business days after the returned product has been received and assessed.

Refunds will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

9. Partial Refunds

A partial refund may be considered where an item has been used, damaged, or returned with missing components or packaging and the law permits a deduction reflecting any reduction in value.

Any deduction will be handled in accordance with applicable consumer law.

10. Exchanges

If you would like to exchange an eligible product, please contact us within 30 days of receiving your order.

Exchanges are subject to product availability and the returned item meeting the applicable return requirements.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

Eligible exchange returns will be provided with free return shipping.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests made before the order has been dispatched.

If the order has already been dispatched, you may need to follow the applicable return or cancellation procedure.

Email: swiftshop012@gmail.com
Phone: +44 7512 440660

12. Electrical and Lighting Products

For electrical and lighting products, please carefully follow all safety instructions, product instructions, and installation requirements.

Where professional installation is recommended or required, customers should use a suitably qualified professional.

Damage resulting from incorrect installation, misuse, unauthorized modification, or failure to follow product instructions may not be covered where permitted by applicable law.

Nothing in this section limits your statutory rights regarding products that are faulty, unsafe, not as described, or otherwise protected by applicable consumer law.

13. Refund Processing

Refunds will be processed within 5 business days after the relevant returned product has been received and assessed and the refund has been approved.

We will contact you if additional information is required to process your return.

After Swift Shop issues the refund, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

14. Consumer Rights

This policy does not affect or restrict any rights you may have under applicable UK consumer protection laws.

Where applicable law provides additional rights regarding faulty, defective, incorrectly described, or unsuitable products, those rights remain unaffected.

Nothing in this policy is intended to exclude, limit, or replace any consumer rights that cannot legally be excluded or limited.