Refund policy

Return & Refund Policy

Last Updated: September 14, 2026

At Swift Shop, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you can return home decor, lighting, lamps, and related products purchased from our online store.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

Be unused and in its original condition.
Be free from damage, marks, stains, or signs of use.
Include the original packaging, tags, manuals, accessories, and components where applicable.
Be securely packaged to help prevent damage during return shipping.
Be returned within the applicable return period.

Products that do not meet these conditions may not be eligible for a refund, subject to your statutory consumer rights.

2. Home Decor and Lighting Products

This policy applies to products including, but not limited to:

Table lamps
Pendant lights
Lampshades
Other home and interior decor products sold by Swift Shop

Please check the product description and specifications before purchasing to ensure that the product is suitable for your intended use.

3. Damaged, Defective, or Incorrect Products

If your product arrives:

Damaged
Defective
Broken
With missing components
Different from the product you ordered

please contact us as soon as possible.

Send us your order number and clear photographs of the product, packaging, and damage or defect where applicable.

We will review the issue and, where the claim is valid, provide an appropriate solution such as a replacement, exchange, repair, or refund.

4. Returns Due to Change of Mind

If you simply change your mind about a purchase, you may request a return within the applicable return period, provided the product meets our return conditions.

For unwanted or change-of-mind returns, the customer is generally responsible for the cost of returning the product unless applicable law provides otherwise.

5. How to Request a Return

Before returning an item, please contact Swift Shop using the details below.

Please provide:

Your name
Order number
Product name
Reason for the return
Photographs of the product where appropriate

Email: swiftshop012@gmail.com
Phone: +44 7512 440660

Please wait for our return instructions before sending the product back.

6. Return Packaging

Lighting and home decor products can be fragile. Customers returning an eligible product should package it carefully using suitable protective packaging.

Swift Shop is not responsible for damage caused by inadequate packaging during a customer-arranged return.

7. Return Shipping Costs

For unwanted or change-of-mind returns, the customer is generally responsible for the return shipping cost.

If the product is confirmed to be defective, damaged on arrival, or incorrectly supplied, Swift Shop will provide appropriate instructions regarding return shipping.

Original delivery charges may be refundable where required by applicable law or where the return is due to an error on our part.

8. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

9. Partial Refunds

A partial refund may be considered if an item is returned with minor damage, missing components, missing packaging, or other conditions that reduce its value, where permitted by applicable law.

Products that have been used, substantially damaged, modified, or returned incomplete may not qualify for a full refund.

10. Exchanges

If you would like to exchange an eligible product, contact us within 30 days of receiving your order.

Exchanges are subject to product availability and the returned item meeting our return requirements.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests made before the order has been dispatched.

If the order has already been dispatched, you may need to follow the standard return procedure.

Email: swiftshop012@gmail.com
Phone: +44 7512 440660

12. Electrical and Lighting Products

For electrical lighting products, please follow all safety instructions and product-specific installation requirements.

Where professional installation is recommended, customers should use a suitably qualified professional.

Damage resulting from incorrect installation, misuse, unauthorized modification, or failure to follow product instructions may not be covered by our return or refund policy, subject to applicable consumer rights.

13. Refund Processing

Refunds will be processed after the returned product has been received and inspected.

We will communicate with you if additional information is required to process your return.

Please note that payment providers and banks may require additional time to complete the refund after it has been issued by us.

14. Consumer Rights

This policy does not affect or restrict any rights you may have under applicable consumer protection laws.

Where applicable law provides you with additional rights regarding faulty, defective, incorrectly described, or unsuitable products, those rights remain unaffected.